AI · Sub-service
Voice Agents & Conversational AI
Telephony and in-app voice agents that book, qualify, resolve, and hand off — with latency and escalation designed in.
Summary
Telephony and in-app voice agents that book, qualify, resolve, and hand off — with latency and escalation designed in.
Problem
What teams are stuck with
IVRs frustrate callers; generic voice bots break on accents, interruptions, and policy edges.
Without tool calling and CRM context, voice AI becomes a novelty that ops teams disable.
Offerings
What we deliver
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01
Inbound/outbound voice agents
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02
Speech-to-speech and STT/TTS stacks
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03
Tool-using conversational flows
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04
CRM and ticketing integrations
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05
Call analytics and coaching loops
Approach
How we work it
Design turn-taking, barge-in, and silence handling as product requirements.
Wire agents to calendars, CRMs, and knowledge with explicit tool contracts.
Always define human handoff paths and transcript audit trails.
Outcomes
What good looks like
- Faster first response without abandoning quality
- Qualified leads and resolved intents at scale
- Transcripts that feed RAG and QA
Related
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